Name
The Customer of 2026: What Today’s Buyers Expect (and Won’t Tolerate)
Date & Time
Monday, January 19, 2026, 3:30 PM - 4:15 PM
Mark Overbye
Description

Everyone talks about sales numbers, interest rates, and inventory. But very few sessions actually decode consumer behavior and how preferences have changed post-COVID, post-TikTok, post-high-interest and floorplan rates.

What the session covers:
• The new path-to-purchase in recreational boating
• Expectations around digital communication, speed, transparency, and pricing
• How younger buyers think about ownership vs access
• What actually builds trust now (and what destroys it in seconds)
• Real dealer examples of friction points that quietly kill sales

This gives attendees actionable ways to adapt to a buyer who is more price-sensitive, more research-driven, and has a shorter attention span than ever before. 
 

Location Name
Horizons Ballroom
Full Address
Wyndham Lake Buena Vista Disney Springs Resort
1850 Hotel Plaza Boulevard
Lake Buena Vista, FL 32830
United States