Name
The Customer of 2026: What Today’s Buyers Expect (and Won’t Tolerate)
Date & Time
Monday, January 19, 2026, 3:30 PM - 4:15 PM
Speakers
Description
Everyone talks about sales numbers, interest rates, and inventory. But very few sessions actually decode consumer behavior and how preferences have changed post-COVID, post-TikTok, post-high-interest and floorplan rates.
What the session covers:
• The new path-to-purchase in recreational boating
• Expectations around digital communication, speed, transparency, and pricing
• How younger buyers think about ownership vs access
• What actually builds trust now (and what destroys it in seconds)
• Real dealer examples of friction points that quietly kill sales
This gives attendees actionable ways to adapt to a buyer who is more price-sensitive, more research-driven, and has a shorter attention span than ever before.
Location Name
Horizons Ballroom
Full Address
Wyndham Lake Buena Vista Disney Springs Resort
1850 Hotel Plaza Boulevard
Lake Buena Vista, FL 32830
United States
1850 Hotel Plaza Boulevard
Lake Buena Vista, FL 32830
United States