What if there was a recipe dealers could follow that would drive incremental sales and increase customer loyalty? There is - it’s called Prospect Satisfaction Index (PSI).

As A.I. becomes embedded in retail sales and service processes, Pied Piper’s measurement tools ensure those processes actually work as intended. Using the proven PSI methodology, Pied Piper tests how A.I. and humans perform together across customer interactions revealing where digital hand-offs fail, where A.I. reaches its limits, and where seamless transfer to a human is essential. Too often, staff assume A.I. will “take care of it,” leaving them unprepared when customers are handed off.